To provide customers with quality training, representing outstanding value.

The intention is to change behaviour, working on our expertise and experience, effective teamwork and a committed workforce.

Good timekeeping is encouraged as it avoids disruption to training and ensures that you get maximum benefit from your course. If therefore, you are consistently late and / or you miss a section of your course you may not be entitled to a certificate or sit the examination.

HSS ensure that all learners are safe at all times, in doing so participants are requested to complete a covid questionnaire on arrival and complete temperature checks. These records are maintained by the ATI for audit purposes. Should you become unwell on your course, we request that you inform the tutor, and alternative dates will be made available for you to complete the course.

Social distancing will be maintained at all times, and additional PPE and cleaning equipment will be made available.

For the majority of our training programmes, we have no formal entry requirements, where these exist, we will follow the preferred entry requirements laid down within the education and training descriptor for which ever Phecc course you are undertaking.

HSS Group is committed to equal opportunity of all employees and all potential learners.

As such, all personnel decisions will be based on qualifications, merit and ability.

Any decision in relation to employment will not be influenced by any of the aforementioned areas outlined within in the purpose of this policy

Decisions will not be influenced by any areas of discrimination.

We will ensure that discrimination on any grounds will neither occur deliberately or indirectly.

It is the policy of HSS Group to have a fair and consistent approach to assessment for all of our learners and to ensure that all courses (where possible) follow a standard marking schedule to facilitate consistency between assessors.

Where a National Award is relevant, all assessors will follow a set and standard procedure for marking and facilitate the needs of all our learners during the assessment process.

It is the policy of the HSS Group to provide our learners with clear, concise and detailed information about our courses to enable them to make informed and accurate decisions about the course they wish to participate in, recognise our learners prior training record and take this into account when accepting places onto our courses, allowing (where possible) learners access to advanced training where their record allows.

We will also encourage learners to transfer or progress onto another course offered by HSS Group or another provider, leading to an award within the National Framework of Qualifications, where this is possible.

It is the policy of HSS Group to:

• Be open to change and to strive towards excellence through self-evaluation
• Be proactive in regard to self-evaluation and to ensure that all our techniques follow QQI guidelines wherever
• Have our programmes evaluated frequently to ensure
• To involve the learners wherever possible during the evaluation process, through student evaluation sheets and possible focus
• To engage the services of an external evaluator periodically to assist and to review our evaluation techniques and

It is the policy of the HSS Group to:

• Providing our learners, staff and other stake holders with timely, accurate, clear, objective and complete information about our policies, programs and
• To allow our learners, staff and other stakeholder to communicate formally and informally with the company through the procedure and structure of the quality assurance

Our policy is to ensure that all learners are consistently assessed to national standards and that those results are internally and externally verified in accordance with national quality assuring assessment procedures.

The appeals policy is in accordance with national standards and follows guidance laid down within PHECC Quality Review Framework and Guidelines for Providers.

Learners are entitled to appeal an exam result or grade following a Phecc assessment.

Any learner appeals received will be subject to our Learner Appeals Procedure and will involve a review of the assessment process for the specific learner concerned and possibly the entire roll class where necessary.

If you have any special requirements, queries or concerns regarding your training, please address these to your instructor prior to your course starting. We endeavor to facilitate our learners’ needs as best we can, if there’s anything we can do for you, let us know.

Your instructor will outline the relevant fire procedures for your location. In the event of a fire or fire alarm, please follow your instructor to the designated assembly point. Re-entry into the training room is prohibited until the all clear has been given.

All mobile phones MUST be turned off or switched to silent during your class. This is to minimize any interruption during the learning process. Emergency calls are allowed for, please discuss any reason you have for leaving your phone on during your class with your instructor.

All accidents must be reported to your instructor, who will advise you on what action to take. If you feel unwell during any section of your course, please tell your instructor.

Please be mindful of valuable items, bags, coats, mobile phones etc. during your course.

HSS Group are not responsible for any article lost or stolen during your course.

Harassment takes many forms and may be directed at an individual or a group of people. It is the unwanted nature of harassment that distinguishes it from behaviour that is welcome or reciprocal. Harassment, therefore, refers to behaviour that is unsolicited, personally offensive or fails to respect the dignity or rights of others whether in a training situation or not.

It is essential to remember that it is not the intention of the perpetrator that is the key in deciding whether harassment has occurred but whether the behaviour is unacceptable by normal standards and disadvantageous to the recipient.

HSS Group deplores all forms of harassment and seeks to provide a training and working environment which is free from harassment and intimidation.